Complaints Book

Virtual Complaints Book

Name: AyP Digital
Address: Jirón Mariscal William Miller 1977 - Oficina 201, Lince, Lima, 15046, PE
Telephone: +51 942 867 653
Price range: $$

In compliance with Peru's Consumer Protection Code (Law 29571) and Supreme Decree 042-2011-PCM.

Provider Information

Legal Name: ANALISIS Y PROCESAMIENTO DIGITAL S.A.C.

Tax ID (RUC): 20612853798

Address: Jr. Mariscal William Miller 1977, Of. 201, Lince, Lima, Peru

Phone: +51 942 867 653

Email: ventas@aypdigital.com

Activity: Document digitization and document management

Claim (Reclamo)

Dissatisfaction related to contracted or acquired services. Example: the service was not delivered within the agreed timeframe, the quality does not match what was agreed upon.

Complaint (Queja)

Discomfort or discontent regarding the attention received, not directly related to the contracted service. Example: poor customer service, unjustified delay in response.

1. Consumer Information

Full name *

Document type *

Document number *

Phone *

Email *

Address *

The consumer is a minor

Parent or guardian name

2. Complaint Details

Type *

Claim (Reclamo) Complaint (Queja)

Service contracted *

Amount claimed (S/)

Description of facts *

Requested resolution *

Response time: Your complaint will be addressed within a maximum of 30 calendar days from the date of submission, in accordance with Supreme Decree 042-2011-PCM.

Important: Filing a complaint does not prevent you from pursuing other dispute resolution channels and is not a prerequisite for filing a complaint with INDECOPI.

INDECOPI: If you do not receive a satisfactory response, you may file your complaint at www.indecopi.gob.pe or by calling 224-7777 (Lima) or 0800-4-4040 (other regions).

Record keeping: This complaint record will be kept for a minimum period of 2 years in accordance with current regulations.

Data Capture

ePaper Software

Security

ePaper A&P